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Customer Survey
Customer Name:
How did you find out about DRM Electrocoat?
Electrocoat Association
Internet
Another Company
Wisconsin Manufacturing Register
Other
,List Other:
On a scale of 1 to 5 where 5 represents "Extremely Satisfied" and 1 represents "Extremely Dissatisfied," how would you rate your overall level of satisfaction with DRM Electrocoat?
1
2
3
4
5
To the above question why do you say that? What specifically are you satisfied or dissatisfied with DRM Electrocoat? Enter Response Below...
How likely are you to recommend DRM Electrocoat to another company? Would you say your chance are...
Excellent
Very Good
Good
Fair
Poor
How likely are you to purchase products and services from DRM Electrocoat? Would you say your chances are...
Excellent
Very Good
Good
Fair
Poor
In total, how long have you been a customer of DRM Electrocoat?
Less than one year
Between one and three years
Between three and five years
Five years or more
Please rate your level of agreement with the following statements (1-10 scale with 10 being completely agree, 5 being neutral, and 1 being completely disagree):
I believe DRM Electrocoat is committed to quality:
1
2
3
4
5
6
7
8
9
10
Over the past year, my loyalty to DRM Electrocoat has grown stronger:
1
2
3
4
5
6
7
8
9
10
I believe DRM Electrocoat is commited to On-time delivery:
1
2
3
4
5
6
7
8
9
10
What % of growth did you have in 2007 and did you meet your business plan?
%,
Yes
No
In your field of service what is the industries expected growth in 2008?
%
What % of growth have you budgeted for in 2008?
%
For your future growth what other services would you like to see DRM Electrocoat provide?
Custom Dunnage:
Prototype Machining:
Production Machining:
Wet-Paint:
Powder-Coating:
Inspection:
Assembly:
Trucking:
Other types of Coating/Finish:
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